Privacy Policy
Your privacy matters to us at BrimStoneVector
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you provide willingly. This includes your full name, company name, email address, phone number, delivery locations, and detailed requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely via our payment partners.
For our corporate clients, we might collect additional business information such as company registration details, preferred delivery timelines, and budget considerations to tailor our services to your needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
BrimStoneVector respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational controls to safeguard it. This includes protected data storage, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in secure systems with access restrictions and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to shield information as it travels between your browser and our services.
Limited Access
Access to customer data is granted only to staff who require it to deliver services.
Although we employ robust security measures, no online transmission method is completely secure. We continually revise our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, please contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times vary based on the data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order information: about three years after the last service interaction
- Payment transaction records: seven years to meet tax and accounting obligations
- Website analytics data: around two years and two months for service improvement analysis
- Marketing communication preferences: until you opt out or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and related technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie settings in your browser. However, turning off some cookies may impact site functionality. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party sites or services. This privacy policy covers only BrimStoneVector and our site. We are not accountable for the privacy practices of external websites.
We recommend that you review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review the policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out.
Contact Us About Privacy
BrimStoneVector Privacy Team
10 Floral Street, London
London, United Kingdom WC2E 9FT
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.